FREQUENTLY ASKED QUESTIONSrolex air king replica

Do you charge for delivery?

Orders under the value of £99 net (Ex VAT) will include a £4.95 delivery charge. Any orders over £99 will be free delivery within mainland UK.  International & Overseas orders will be priced on telephone or email request. DPD is currently our leading carrier.

Which formats are accepted when uploading artwork?

Embroidery files would be preferred in formats such as pdf, .eps, jpeg or tiff. For Vinyl Printing we require an .eps, tiff or ai file. Please ensure that the logo you send over is Hi-Resolution.

How do I use a promo code?

Add the promo code into the discount box at basket and press apply or alternatively quote the discount code through phone and email.

Do you offer an express delivery service?

We don’t offer an express service as of yet but are looking to move forward with this in the future.

What methods of payment are accepted?

We accept all major debit and credit cards, PayPal and upon request you can apply for a trade account.

How long will my order take?

When the payment is fully cleared, the standard orders will take approximately 7-14 working days. Expected delivery times will vary during busy periods, this will be addressed promptly if there is any concern with your order.

Does the sizing vary between the brands?

Each brand will have its own size guide although they measure up very similar. Contact us if you have any concerns regarding sizing or you would prefer to visit us and try on some garments.

Do you provide samples?

Samples of all products are available, they are initially charged in full but can either be used in a future order or returned without a restocking charge. Samples of the embroidery logo can also be created on request, please email for further information regarding this.

What does your free logo service include?

All prices include a 10,000-stitch count embroidery up to 15 colours or a 1 colour vinyl print in 1 position. Contact us for a quote on larger stitch counts or multiple colour vinyl print.

What shall I do if I can’t see what I am looking for?

Please contact us with your requirement between 9am-5pm Monday to Thursday and 9am-3pm Fridays. We are more than happy to talk to you about any requirements you may need such as Workwear, corporate wear, teamwear, leisurewear, school wear or promotional clothing. We look forward to hearing from you.

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